Q

How does RKMM handle transitions for existing staff?

Well, I’d be lying if I said we have this all figured out. But maybe that’s the point. There’s no one right way to do this. Autonomy matters. We’re not corporate and this isn’t a “our way or the highway” situation.

Most transitions look like on site support while everyone adjusts to new software, new processes, and the small day to day questions that come with change. We keep steady check ins for team support, problem solving, and celebrating wins. Because finding the wins is how you get through the hard days until things feel easier again.

Real story? This work can be tough. But you won’t be doing it alone. We’ll be here to hold each other up.

Q

Will my clinic name change?

We want to marry the names. This is a partnership not a takeover. So probably this will look something like, Rocking KM Potwin (or insert your name here). We want to represent it’s part of our family, but also not completely overhaul the identity. 

Q

What does the financial process look like?

Every sale looks a little different, and we’re not here to force anyone into a one size fits all structure. We want this to work for you too. Big decisions like this deserve options that make sense for your life, your goals, and your future.

For some sellers, that means a simple one time payment for the practice and real estate. For others, seller financing makes more sense for tax benefits or long term structure. We’re open to both.

The short answer?
We’ll walk through your numbers together, explore the options, and build something that supports you while setting the practice up for a strong future.

Let’s talk through what’s best for you and what feels right for your transition.

Q

How involved will I be after the sale?

I hope intimately. Yes, new RKM standards and processes will be implemented, but we don’t know your team or your clients the way you do. And we genuinely want your input. In the beginning, there’s a lot of change. We standardize what we can to reduce errors, but sometimes what works at one clinic just doesn’t work at yours. And I get that.

We want your perspective so we can blend what already works with what will support your team best moving forward.

Q

How do you maintain the clinic’s reputation and client relationships?

If the clinic’s reputation is strong and your client relationships are solid, that’s exactly why RKM was interested in your practice. It’s important that those connections stay intact. We know we won’t ever be you, but our goal is to build on the foundation you’ve already created and grow new relationships out of the trust you spent years building.

This is a part of the process that we take SO seriously!

Q

What kind of support does RKMM provide to existing teams?

Systems matter. If a system doesn’t work, it’s not a good one. We build structure that fits your practice, not something forced. Follow up usually looks like scheduled check ins based on your needs, plus on site support early on to help everyone adjust.

We also use a “clarity chart,” a simple guide for who to go to with what. It’s not micromanaging. It prevents bottlenecks and gives your team direction. Most clinics have been wanting this kind of structure, and when it’s in place, the reaction is usually “finally.”

For example, in a recent transition at our Potwin location, I’m there twice a month with one virtual check in, and Stacy and Kara are on site weekly. It’s a layered system that keeps things moving and supports the team while still offering autonomy.